When we say “Same Day Service” we mean we will show up that day and most of the time, that is possible, especially with Remote Service.
However, there are things that happen outside of our control.
- A technician might become ill.
- The service request came too late in the day.
- Snowstorms, etc..
It is because of this that we now say “Same Day / Next Day” service.
We once promised a customer same day service. It later worked out that we were unable to keep that promise. It had never been our intent to lie. We felt awful and we apologized and offered to come back the next day for free, which we did.
Since that time, we have been more careful in our language. There are some things that no one can promise and we never want to let down a customer.